Return and Exchange Policy
We accept exchange requests within 5 days from the date of delivery. To request an exchange, the product must be in unused and in original condition with seal/tag intact.
Conditions for Exchange:
Defective Products: If the product is defective (e.g., damaged during shipping or manufacturing defects), we will process an exchange free of charge.
Wrong Product Delivered: If the wrong product or design was delivered to you, we will offer a free exchange.
Exchange Process:
Free Exchange: For defective, damaged, or wrong products, the exchange is free of cost. We will handle the return shipping and send you the replacement at no charge.
How to Request an Exchange:
To request an exchange, please email us at festie.in@gmail.com with your order details and clear photos of the defective or wrong product. Our customer support team will guide you through the next step
Return Policy
We accept returns only for defective or variant mismatch items. If you receive a product that is defective or doesn’t match the correct variant you ordered, please reach out to us for a return.
Conditions for Return:
Defective Items: If you receive a defective item (e.g., broken or damaged), please notify us within 3 days for a return and replacement.
Variant mismatch: If the size you received does not align with the size chart on our website, we will accept a return. Please make sure you check the size chart before ordering.
How to Request a Return:
Please email festie.in@gmail.com within 3 days of receiving the product. Attach pictures of the defect or size issue along with your order number, and we will process the return and replacement.
Refund Policy
We offer refunds only for defective products when we are unable to fulfil the exchange. Refunds will be processed after we receive the returned product in its original condition.
Refund Process:
Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
If approved, a refund will be processed to your original payment method within 7-10 business days.
Please note, we cannot offer refunds for any other reasons like change of mind, wrong order placement, or size mismatch if the product was selected based on the size chart provided.
Contact Information
If you have any questions regarding our Exchange and Refund Policy, please contact us at:
Festie Customer Support
Email: festie.in@gmail.com
To raise a ticket: Helpdesk Link
Website: www.festie.in